Important Information about Visiting the Library
How to Make An Appointment to Visit the Library
Curbside Pick-Up Service
Returns
Health and Safety
- Library services are currently limited to lending items, providing copy/print/fax services, and doing Summer Reading Club registration and summer craft/science kit pick-ups.
- In-building library service is by appointment between the hours of 1:00-6:00 p.m., Monday through Friday, at reduced capacity.
- We do not currently offer a public restroom, public computers, in-building wifi, newspapers, chairs, tables, or toys & games. Sitting on the floor of the library, or in the hallway area, is not permitted.
- Masks are required for everyone over the age of 2 who enters the building (if you cannot wear a mask, we can help you through our curbside pick-up service -- see below for details).
- If you are experiencing COVID-19 symptoms, please avoid coming into the library. If you’re experiencing symptoms or are otherwise sick, we are happy to provide you with curbside pick-up service (see below for details).
- Appointments are for a maximum of 30 minutes. You are limited to one appointment per day. The last appointments of the day are scheduled for 5:30 p.m.
How to Make An Appointment to Visit the Library
- Call 518-732-0879 during our reduced hours of operation (Monday-Friday, 1:00-6:00 p.m.).
- Our staff will go over the services we are currently providing and schedule your appointment.
- When you arrive for your scheduled appointment, call us at 518-732-0879 and we will open the door for you.
- The restroom will not be available, so please keep that in mind when planning your visit.
- In compliance with Village Hall procedures, everyone entering the building enters through the front entrance and exits through the back entrance, with the exception of those with mobility issues. If you need to use the handicapped-accessible entrance, please let us know when you schedule your appointment.
Curbside Pick-Up Service
- For your convenience, we will continue to offer curbside pick-up service by appointment.
- Pick ups can be scheduled by appointment from 1:00-6:00 pm, Monday through Friday. Pick-up orders are limited to 10 items per patron, per day. Same-day pick-up may not be available if all appointment slots are full. The latest pick-up time is 5:45 pm.
- To place an order for specific titles: Request books, DVDs and other materials online using our online catalog or by calling 518-732-0879. Holds will be filled in the order they are requested. We appreciate your patience; it will take longer than usual to fill holds due to differences in library reopening schedules, high demand, and enhanced safety protocols. You will be notified by an automated email or robocall when your materials are ready for pickup. After you receive the automated notification, call the library at 518-732-0879 to make an appointment to pick up your items. You will have 7 days to pick up your item(s). After 7 days, your item(s) will be placed back on the shelves.
- Interested in a genre or topic rather than specific titles (for example, cozy mystery books for an adult, or transportation-themed picture books for a preschooler)? We can create a book or DVD bundle for you! Call 518-732-0879 to speak to a staff member about ordering a bundle of up to 5 items. After assembling your order, staff will call you to schedule your pick-up.
- All pick-ups will take place at a table next to the rear entrance of the library on First Street. When you arrive for your pick-up appointment, call the library at 518-732-0879 and a staff member will put your items on the table for you to pick up. Your items will already be checked out and a receipt will be bundled with your items.
- We cannot accept returns at the pick-up table. If you have items to return, please put them in our outdoor book drop, located on the front lawn.
- Patrons who are coming to pick up or return materials must practice appropriate physical distancing. Staff will also be required to wear a mask and practice physical distancing.
- Print/Fax services: Have a document that you need printed, or a digital document you need to fax? Send it to print@castletonpubliclibrary.org, along with how many copies you need and whether in color or black & white (for print jobs), number to be faxed to (for fax orders) and your phone number. Once your order is ready, one of our staff members will call you to arrange pick-up of your order. If you have hard copies to copy or fax, come to the rear door when you arrive for your appointment and we will take the originals inside to process your order. There is no charge for copy/print/fax services during this time (maximum of 20 pages per person, per day).
- Tax forms: We have a limited number of Federal and NYS tax forms and instruction booklets available for pick-up, while supplies last. Call 518-732-0879 to arrange pick-up. Please have the specific tax form number you need in order to fill your request.
- If you no longer want to check out the items you requested, please call 518-732-0879 and ask a staff member to cancel your hold or visit your library account online to cancel your hold.
Returns
- You can return items in our outdoor or indoor book drops.
- All returned materials will be quarantined for 3 days before they are made available to borrow again. That means it may take up to 5 days for materials you have returned to be removed from your account. If you have returned an item and still see it on your account after 10 days, call us at 518-732-0879 or send an email to director@castletonpubliclibrary.org.
- All late fees/fines will be waived during this time.
Health and Safety
- All visitors and staff will be required to wear masks when they are in the building for the foreseeable future. If you are unable to wear a mask, we are happy to provide you with curbside service.
- For detailed information regarding our reopening plan, please see the board-approved Phased Reopening Plan and NY Forward Safety Plan. Our Phased Reopening Plan is a guide for our gradual reopening, which is designed to incorporate safety protocols for our community and staff, with services gradually increasing as public health guidance evolves. Although we use the word "phase" in our reopening plan, CPL's phases are not directly tied to the NYS reopening phases.
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